FAQ

Shopping with SELEQTS Shopping is a straightforward and enjoyable experience. Here's how to make a purchase:

1. Explore Our Collections: Begin your shopping journey by visiting the SELEQTS Shopping website. Browse our diverse collections, including items for men, women, and kids.
2. Select Your Desired Item: Once you've found the item you'd like to purchase, click on it to view the product details.
3. Choose Your Size: On the product page, select the appropriate size for your item.
4. Add to Cart: Click the 'Add to Cart’ button to add the chosen item to your shopping cart.
5. Review Your Cart: To review your selected items, click on the "Basket Icon" located at the top of the page or access your cart through the "Account" section.
6. Edit Your Selection: Inside your cart, you have the flexibility to make changes to your order. You can edit the color, size, and quantity of your items. If you change your mind about an item, you can also remove it from your cart.
7. Checkout Options: Before proceeding to checkout, you have two convenient options:
   • Register and Create an Account: To simplify future purchases and enjoy additional benefits, such as order tracking and exclusive offers, you can register by filling in your email address, phone number, and a secure password in the “Account” section.
   • Proceed to Checkout as a Guest: If you prefer not to register, no worries! You can simply proceed to checkout as a guest.
8. Complete Your Order: Click on 'Proceed to Checkout’ to finalize your order. If you've registered, ensure your account details are correct. If you're checking out as a guest, provide the necessary information.

At SELEQTS Shopping, we've designed our shopping process to cater to your preferences. Whether you choose to create an account for added convenience or opt for a quick and seamless guest checkout, we're here to provide you with a smooth and enjoyable shopping experience. If you have any questions or need assistance, our customer service team is ready to help. Happy shopping!

What to Do:

If you've forgotten your login credentials, don't worry; we've got you covered. Simply follow these steps:

1. Visit our website and click on "Sign In."
2. Look for the "Forgot Password" option.
3. Click on "Forgot Password" and follow the provided instructions.
4. You will receive an email with a link or a new password to help you regain access to your account.

If you encounter any issues or need further assistance, don't hesitate to reach out to our dedicated customer service team. We're here to help you get back to enjoying your shopping experience with SELEQTS Shopping.

Currently, SELEQTS Shopping ships exclusively to the Lebanese territory. However, we have exciting plans for the near future to expand our shipping services and offer our products internationally. Stay tuned for updates on our international shipping options, as we look forward to bringing SELEQTS Shopping to customers around the world. Thank you for your interest, and we can't wait to serve you beyond our borders in the near future.

Currently, SELEQTS Shopping accepts payments on a cash-on-delivery basis for all orders. This means you can pay for your purchases with cash when your order is delivered to your specified address.

In the near future, we are actively working to expand our payment options, and we will be accepting various card payments to provide you with more convenient and secure payment choices.

As for the safety of using your credit card online, when we introduce card payments, rest assured that we will implement the necessary security measures to protect your payment information. We take your online security seriously and will ensure that your transactions are safe and secure.

Thank you for choosing SELEQTS Shopping, and we look forward to offering you an even more extensive range of payment options in the near future for a seamless and secure shopping experience.

At SELEQTS Shopping, we strive to provide accurate product representations, including the colors of our items, on our website. However, it's important to note that the accuracy of color representation may vary due to the differences in computer monitors and display settings. Therefore, we cannot guarantee that your monitor will display the colors of our products with absolute precision.

We appreciate your understanding and encourage you to contact our customer service team if you have any questions or need additional information about our products. Your satisfaction is our priority, and we are here to assist you in any way we can.

While ordering through our website is a convenient and secure way to make a purchase, we understand that you may have questions or specific requirements. If you need assistance or have inquiries about the products displayed on our website, our Customer Support team is here to help.

You can reach out to us:

• Customer Support: Our knowledgeable team is available to answer your questions and provide assistance.
• WhatsApp: You can also contact us via WhatsApp, making it easy to communicate with us using your preferred messaging platform.

When reaching out, please provide the product code (SKU), color, and size to help us assist you more effectively. While we recommend using our website for a smooth ordering process, we are here to support you in any way that suits your needs. Your satisfaction is important to us, and we are committed to delivering exceptional service.

For a smooth and hassle-free delivery experience, we kindly request your cooperation in providing accurate and complete delivery information during the checkout process. Please ensure that you provide the following details accurately:

• Accurate Delivery Address: Make sure to provide the exact delivery address, including any necessary apartment or building numbers, to avoid any delivery complications.
• Correct Mobile Number: Please enter your correct mobile number, as it is essential for our communication with you regarding your order.
• Full Name: Include your full name as it helps our delivery team locate you efficiently.

Our dedicated delivery company takes customer service seriously. They will contact you before delivering your goods to arrange a suitable delivery time. We kindly ask you to respect these delivery appointments to ensure a timely and successful delivery of your order.

Your cooperation in providing accurate information and adhering to the scheduled delivery appointments is greatly appreciated. This helps us provide you with the best possible service and ensures that your shopping experience with us is both convenient and satisfactory. Thank you for choosing SELEQTS Shopping, and we look forward to serving you.

At this time, SELEQTS Shopping does not offer urgent or expedited delivery services. However, we are continuously working to enhance our services and meet your needs more effectively.

In the near future, we plan to introduce a feature that will keep you informed about any updates and changes in our delivery options. This will help you stay tuned to our latest developments and services.

Thank you for your interest and understanding. We are committed to providing you with the best shopping experience and will keep you updated on any enhancements to our delivery services.